In the event that you the customer proceed to pay you agree to book the accommodation for your chosen date.
Payment in full 8 weeks prior to arrival for Couples & Families, and 12 weeks prior to arrival for group packages
Under the current Covid restrictions, any new bookings made, will be non-refundable, but you will have complete flexibility to move bookings subject to availability, to new dates at no charge, for up to 18 months from the holiday start date and therefore not lose any money. As always, we strongly recommend bookings still get travel / cancellation insurance.
Any cancellation or reduction of booking is strictly non-refundable (we have small capacity and often we may have turned other bookings away and if a cancellation is made the accommodation may then remain empty).
Booking Deposits are strictly non-refundable – If you cancel your booking completely, any time up until the balance is due, the balance will not be debited from your card, however, the booking deposit is forfeited.
- If the cancellation is made 12 weeks (Groups) or 8 Weeks (Couples & Families), or more prior to the arrival date and you would like to select new dates, we can reschedule your booking to another time, within 6 months of the original dates and subject to availability, for an admin fee of 15% of the total per booking.
- If you leave early from camp the days not taken are non-refundable.
- For clarity, if you reduce your booking, any deposits or balance paid for the cancelled accommodation cannot be put against the remaining accommodation.
Any cancellation or change must be confirmed in writing/email, by the person who made the booking.
We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.